FAQ

Where is my order?
We always do our best to ensure that your orders reach you on time, and without delay. 

If an item hasn't been delivered on time, please refer to your order confirmation email to check if it was placed on extended delivery. You can also track your order using the tracking number provided on your order confirmation. 

If your estimated delivery date has passed, and you have not received any information regarding delivery delays, please contact our customer support at customer@maroyathome.com.

Can I exchange a returned item for another?
We are not able to offer exchanges on returned items. All returned orders will be refunded once they have been received and processed by our warehouse. If you prefer a different size or color of a returned item, you will need to place a new order on the website.

What should I do if my order was damaged in transit?
MAROYATHOME ensures that all items undergo a quality check before being sent out to our customers. Any damage incurred in transit that is visible before the package has been opened should be reported to our customer service immediately. 

Shipping and Return Costs: How much will I be charged?

 Country / Region Shipping Returns Local Custom and Taxes
Benelux and Germany Free > 100 EUR 6 EUR Included
Rest EU and UK Free > 150 EUR 10 EUR Not included
Rest of World Free > 250 EUR 20 EUR Not included

 

International Customer: Do I have to pay customs and taxes?
Items shipped within EU are not subject to additional customs or taxes. 

Items shipped outside of this area may be subject to local import duties, taxes and/or charges, which are neither included in the total cost of your order, nor reimbursable by Maroy at Home. 

Delivery Methods: How we send out and how long does it take?
When your order has left our warehouse, a delivery confirmation note will be sent to the email address provided in connection with your purchase. If you have not received this confirmation within 24 hours, please contact our customer support.

When your order has been delivered to the nearest pick-up point, you will be notified via the contact information provided in connection with your purchase.

Please note that for items on sale, expected delivery times may vary depending on product availability. Local delays may also occur depending on your country of residence. If an item is out of stock, due to be delivered later than expected or due to any unforeseen circumstances, you will be notified by email.

Shipping and Return Costs: How much will I be charged?

NL
DHL 1-2 business days Free > €100 €6 < €100
BE, LX, DE
DHL Express 1-2 business days Free > €150 €10 < €150
DHL Economy 2-5 business days Free > €100 €6 < €100
Rest of EU
DHL Economy 2-5 business days Free > €200 €15 < €200